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Subscription FAQ's

Why should I subscribe?

Subscribing to your favourite refills means you save money, never forget to reorder or run out (and have to dash to the shops)!

10% off: Save 10% if you subscribe. Forever!
Jump on the bandwagon and get 10% off all products you subscribe to.
* Excludes some products
 
Free shipping: Postage fees, be gone!
Just pay for your do-goodies and nothing more. You're welcome.

Full flexibility: Pause, skip, change or cancel anytime.
No contracts or tricky business. Modify your next order whenever you like.    

Never run out: No more reorders or running out. We got you.
Do-goodies delivered to your door, without you lifting a finger.

It’s easy as: Small change for you. Big win for the planet. 
Cleaning up at your place, and smashing single-use plastic while you’re at it, just got even easier. 

How do subscriptions work?

You can subscribe to our refill products to make sure you never forget to reorder and run out of your favourite regularly used Zero Co products.

Ways to subscribe: You can subscribe to our set refill subscription bundles or build-your-own subscription bundle of your favourite regular Zero Co refills, and add one-time products to each subscription order to top-up on other products you use less frequently.

You get 10% off all products you subscribe to with Zero Co. 

When you subscribe to ZeroCo (with a minimum value of subscription products of $70) you will get 10% off all future subscription orders. Note this subscription discount won't apply to one-time products you add to your subscription order. 

Make sure you log in to your account to get this discount applied to your order. 

How do I make changes to my subscription?

Our Zero Co subscriptions are made to be as flexible as possible, to meet you or your family's ever changing needs.

This means you can pause, skip, modify your subscription at anytime straight from your account.

• Move next delivery date (if you're not quite ready/ going on a holiday)
• Change your delivery frequency (if it turns out you clean more or less than you thought you did)
• Skip a product from your next delivery (plenty of laundry liquid left? skip it from your next order)
• Remove products from your subscription (if you decide you don't use it as frequently as other products, and rather top-up when you need)
• Cancel your subscription (please don't gooooo... you can always switch back to ordering when you need it, if you're organised enough to keep track and decide you don't need to subscribe).

What frequency should I choose?

Not sure how often you need to get refills delivered? We know everyone's household and product usage is different, so we offer 3 options: delivery every 2, 3 or 4 months.

Here are our recommendations – don't worry you can cancel or change your next delivery date or delivery frequency anytime!

Delivery frequency recommendations:

• Delivery every 4 months: 1-2 people
• Delivery every 3 months: 3-4 people
• Delivery every 2 months: 5-6 people

Can I subscribe to products at different frequencies?

No - all your subscription products will be delivered at the same frequency and in the same shipment. Shipping less is better for the planet, so we’re trying to be as efficient as possible. 

If you need some products more frequently than others, add an extra refill of that product to your subscription (eg. extra laundry or dishwashing liquid), choose to skip products from upcoming subscription orders, or add some products as one-time add ons, rather than subscribe to them.

Is there a minimum order value for subscriptions?

Yes, the minimum order for subscriptions is $70 for the subscription items in your order. Note this minimum order doesn’t included any one-time items added to your cart for this shipment.

The less frequently we ship, the better for the planet! So try to prepare and stock up across your home cleaning and personal care products, rather than running out and doing emergency single item purchases.

How do I cancel my subscription?

If you decide subscribing to your favourite Zero Co refills isn't for you, or you would like to go back to ordering when you need to refill, we have made it very easy to cancel your subscription, right from your own Zero Co account.

How to cancel a subscription

In order to cancel your subscription, you will first need to log in to your account.

1. Login to your Zero Co account.
2. Click Subscriptions 
3. Scroll down to the bottom of the page and click on the Cancel Subscription - located at the bottom of the overview 'your subscription products'.
4. Please provide a cancellation reason for us to better understand why you are leaving us (sad to see you go!) and confirm the cancellation by clicking Cancel subscription.

Can I delay my first order?

No, sorry - you can't delay your first order. Once your order is placed, it will be sent straight to our packing centre to get your delivery to your door as speedy as possible.

If you would like to subscribe but still have some product left at home - we recommend to subscribe and be stocked up for a while, and after subscribing - go into your customer account and skip or delay your second order instead. Don't worry, you can change your next delivery date or delivery frequency anytime if you do run out earlier than expected!

You can learn more about managing your subscription here.

How do I pay for my subscription?

Your payment will be processed when your next subscription is due - so you don't have to prepay upcoming subscriptions, or pay for products you decide to skip. 

Our subscriptions payment system accepts credit cards (Visa, Mastercard, Amex) and Paypal, but doesn't accept Buy-Now-Pay-Later with Afterpay.