OUR NO BS, NO SUPRISES PROMISE:
You know what really sucks? Getting to the checkout and being slugged with a fat (and unexpected) shipping fee. It's the worst. So to stay true to our NO-BS philosophy we're gonna be straight-up with you about how much shipping costs us and how much we charge you...before you get to the checkout!
1) WHAT IT COSTS US:
The exact cost we get charged by our courier/delivery partners depends on what you order and where you live. The smaller your order and the closer you live to our warehouse, the cheaper it is for us to deliver to you. The larger your order and the further you live from our warehouse, the more expensive it is. To keep things simple we've worked out the average cost of delivery across all our initial Kickstarter and Indiegogo orders ($10) and applied that as our flat shipping rate across all orders.
2) WHY AREN'T WE OFFERING "FREE" SHIPPING?
The truth is, there's no such thing as free shipping. Companies often tell you they offer free shipping, but what they're really doing is building the cost of shipping into the price of the products they sell you. We think that's a bit disingenuous. We're all about being radically transparent, so our approach is to charge you a fair and reasonable price for our products (and show you how much those products cost us to make) and then being honest and upfront with you about our shipping rates.
3) HOW DO OUR SHIPPING RATES COMPARE?
Not only are our products competitively priced against the big name supermarket brands...our shipping rates are cheaper than the supermarkets too! Here's what Coles and Woolworths charge for shipping:
|Order Size||Coles||Woolworths||Zero Co|
|Up to $99.99||$12||$15||$10|
|$100 - $149.99||$12||$12||$10|
|$150 - $199.99||$12||$9||$10|
|$200 - $249.99||$12||$6||Free|
|$250 - $299.99||$12||$3||Free|
4) CARBON NEUTRAL DELIVERY:
We've chosen to work with courier/delivery partners committed to offsetting the carbon footprint of our deliveries. It's not a perfect solution, but it's a start. You can find out more about our delivery partners' offset schemes here:
As soon as we can afford it, we'll be investing in truly zero-carbon delivery via our own electric delivery fleet. It's a bold idea and it'll take us some time to get there, but that's our vision for the future...stay tuned!