FAQ/Help

Welcome to all things Frequently Asked! If the answer to your question isn't below, just shoot us a message (Email, Facebook, Instagram, Carrier Pigeon) and we'll get back to you as soon as we can.

 

When are you delivering your products?
September 2020! When we ran our crowdfunding campaign last year (thanks to all the legends who helped us get this audacious idea off the ground), our original delivery date was June/July 2020 but then COVID-19 hit this year and has affected our production timelines. Rest assured we're working tirelessly to get our do-goodies into Aussie homes ASAP.


Do you ship Australia wide?
Sure do! We charge a $10 flat rate for orders under $199 and you can find out more about our shipping rates & charges over here.

 

What are the ingredients in your products. 
Check out the full ingredients glossary here

 

What are the shipping rates and charges? 
We charge a flat rate of $10 for all orders (Australia Wide). And shipping is free if you spend over $199. Get all the shipping info you need here.

 

When you're delivering (from September), what do I do when I need a refill?
Simply jump onto our website and order whatever you need, whenever you need it. We’ll deliver (carbon neutral) to your door within 3-5 business days (depending where you live). You can order any product, in any quantity, delivered whenever you need it. There's no lock-in contracts, no minimum spends, no subscriptions...no BS. Just simple, convenient, online shopping, backed by our 30 day money-back guarantee!


What are the dispensers made from?
The bodies of our dispensers (the bottle section) are made from recycled plastic waste removed from our seas. The pump and trigger mechanisms are made from a combination of ocean waste plastic (approx. 70%) and virgin material (approx 30%). Right now the technology doesn't exist to manufacture moving parts, airtight seals or high-friction pieces from 100% recycled materials. But we're working on it and will make the transition once it's possible to do so. 


How are you collecting plastic from the ocean?
We're working with a packaging company called Pack Tech who have created an initiative called Ocean Waste Plastics. You can read more about them, where they collect plastic from and how they do it here

 

What are the refill sachets made from?
Our refill sachets will be made from recycled plastic diverted from landfill. And because they’re re-usable, every time you order a top-up you’re stopping the production of new plastic.

 

Where are your products manufactured?
Our products are manufactured in an Australian owned facility on the central coast of NSW. We will be releasing lots of details about our manufacturing facility, processes and supply chain very soon


Where is the packaging manufactured?
Our dispensers are manufactured by Pack Tech in China. We're yet to find a plastic-processing and manufacturing facility here in Australia that can deal with ocean waste plastics. As soon as we do, we'll be moving manufacturing back home to Australia. Know someone in the plastic game who can help us? We'd love to hear from you! Our reusable refill pouches are made from plastic destined for landfill and are produced with OF Pack in Victoria, their manufacturing facilities are also in China. 

 

Is this a subscription thing or can I just buy what I want, when I need it?
No subscriptions, no lock-in contracts, no hidden fees and no BS. Buy what you want and get it delivered when you need it.

 

Do I have to purchase Zero Co dispensers or can I use the ones I already have?
Nope, you don't have to purchase our dispensers. If you just want to buy our refill sachets and fill up an old bottle you've got at home that's totally fine. Remember though, that every time you purchase one of our dispensers it's directly resulting in plastic being pulled out of the ocean.

 

Are your products suitable for sensitive skin?
Whilst our products are not specifically made for sensitive skin, they are all plant-based formulas that contain no harmful chemicals. They also come with a 30 day money back guarantee so if there are any issues, you're free to trial and return! But if your skin is prone to being sensitive, we recommend spot testing an area first. Here's a list of all our ingredients in case that's helpful! 

 


What's stopping you from disappearing overseas and never delivering my box of Zero Co?
That would be a very uncool thing to do. You wouldn’t be very happy about that. Neither would the investors who have already tipped in $500,000. Zero Co founder Mike Smith has personally invested almost $100,000 of his own money into this project and he's not going to get a cent of that money back until this business starts generating profits. So rest assured…Mike's got at least 100,000 reasons not to disappear!

 

What is Eco perfume?
Eco Perfume is a fragrance methodology to develop perfumes that have the lowest possible environmental impact (lowest possible use of arable land and water, lowest possible carbon footprint, highest possible biodegradability), the lowest possible impact on you and your family (lowest possible levels of toxins and allergens) and the lowest possible impact on our animal friends (lowest possible impact on natural habitats, no palm oil, highest possible biodegradability).

 

What payment options are there on your store?
You can pre-order your Zero Co securely via Visa or Mastercard, Afterpay, Apple Pay or Google Pay. We don't store your credit card details anywhere.

 

Why don't you offer Paypal?
We'll definitely be offering Paypal once we're delivering products in September but until then, you can pre-order your box of do-goodies securely via Visa or Mastercard, Afterpay, & Apple Pay & Google Pay.

 

Can't see the answer you're looking for? Shoot us an email!